Reference

polibet Privacy Policy for Your Account

Your account data stays tied to clear access steps, wallet records and device sessions.

Account recordsWallet referencesDevice sessionsYour privacy choices
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HELP WITH RECORDS

Where To Ask About Your Account Data

A clear support path helps when a phone check, wallet status or stored account detail needs attention.

Account access If your phone verification does not match your account, contact us through the account…
Wallet records For a DANA, OVO, GoPay or QRIS reference that looks incorrect, share the transaction…
Privacy requests Ask us to view, correct or clarify personal data through account support.
HANDLING YOUR DATA

Security Choices Behind Your Account

We treat privacy as an account process rather than a statement on a page. Phone verification comes before account access, device sessions help us spot unusual sign-ins, and wallet references are handled…

Phone verification

We use the phone check connected with your account to confirm access and reduce mistaken disclosures. If your number changes, ask support to explain the account update steps before continuing.

Device sessions

A mobile browser or desktop sign-in can create session records such as time, browser and device signals. These records help us investigate access issues without reading unrelated device content.

Cookies

Cookies can keep a sign-in session working and help us remember selected account settings. Your browser controls can remove them, although some account steps may then need repeating.

Wallet separation

DANA, OVO, GoPay, QRIS and bank transfer references help us match account activity. We do not ask for your wallet PIN, card password or unrelated banking credentials.

Retention requests

We keep account and support records for the period needed for access checks, dispute handling or legal duties. You can ask why a particular record remains stored.

Data changes

When a name, phone detail or contact record is inaccurate, send a correction request from the account support path. We may verify ownership before changing the record.

Privacy Questions Before You Open an Account

These Privacy Policy answers focus on the account steps Indonesian customers ask about most: phone verification, wallet references, device sessions, cookies and access requests. Read them before opening an account, then use the support path if your situation needs a more specific response.

It covers account and contact details, phone verification, device sessions, cookies, support messages and wallet references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

No. We may retain a payment reference or status needed for account support, but the Privacy Policy does not require your DANA or OVO password, wallet PIN or unrelated banking credentials.

Phone verification helps confirm that the person requesting account access or a data change matches the account record. We may use that check before discussing personal details through support.

Yes. Send a request through the account support path with the contact detail linked to your account. We may ask for an ownership check before describing or providing stored records.

Use account support and identify the inaccurate name, phone detail or contact record. We review the request against your account before making a change, and the Privacy Policy explains this verification step.

Cookies can keep your mobile browser session active and remember selected settings. Removing them through browser controls may sign you out or require phone verification again during the next account access.

The policy is available for account questions, but account access and related activity depends on local law. Where local law permits, contact us through the account support path for a specific request.